Telecom companies are expanding into new markets and offering a broader range of services. Cinq’s Chief Commercial Officer, Juan Hoyos, shared his perspective on the growing value of advanced mobile customer service applications for telecoms.
These apps enable companies to increase usability, scale support, and personalize services for their customers.
Hoyos: “Afterall, happy customers are loyal and become longtime customers. But these apps aren’t massive call centers or people sitting behind chatbots. They are intuitive, highly advanced super-app mobile tools that can respond quickly, answer billing questions, and solve technical glitches.”