Solution built to improve the process of recovering mishandled bags for passengers worldwide.
Our client is a world leader in communication and IT solutions for the airline industry. It provides full-stack solutions including critical operations platforms to UX / UI solutions for passengers.
It operates directly or indirectly on 95% of international flights globally and serves over 2,800 customers among governments, airports, and airlines in 197 countries.
Engagement Situation & Challenges
One of our client’s main products was a web-based application used by airlines and operators to track and report lost or damaged bags, returning them to their owners.
The Company had a simple proof-of-concept for a mobile version of its web application – and needed a team to improve its idea and execute its implementation into a real-life product, using up-to-date technologies and coordinating with other teams and stakeholders.
Our development team worked for an entire year to turn the proof-of concept into a full mobile app for iOS tablets. After we implemented the initial version, it went into testing in a large airport in Europe.
The mobile app makes it easier for companies and ground handlers to deal with passengers when they have lost or damaged baggage. They have an easier interface to work with and can scan the boarding pass to retrieve the passenger’s information. If needed, passengers can enter their info themselves.
Since the implementation, we have been working closely with the client and stakeholders on additional features and improvements, based on customers’ feedback. Currently, the application is used in various major airports around the world.
Tools & Technologies used
The product helps to make the daily routine of airline personnel easier:
- Airline employees don’t need to be stuck behind a desk to register mishandled bag complaints;
- Faster and easier workflow;
- Better interaction with passengers and they can even interact with the app to enter their information themselves.