McDonald’s restaurants increase efficiency and reduce waste with new inventory system
Arcos Dorados, the McDonald’s restaurant franchise chain in Latin America, needed a better way to manage and control inventory. The company turned to Cinq to develop Digital Inventory a controllable inventory module to control receivables and reduce waste.
Arcos Dorados runs the largest McDonald’s franchise in the world, and its goal was to modernize modules of the large system that controls inventory at each McDonald’s restaurant. The company wanted to detect accurately everything that enters and leaves the store, reducing losses and waste.
Arcos Dorados chose Cinq for its expertise in developing quality tailor-made solutions. Cinq conceived and developed the first phase of the project in three months, a short time for a project of this magnitude.
The project started with the Design Sprint, where we sought to understand issues, map needs, and define indicators through the analysis of previous inventory processes.
“Our first step was to promote a Design Sprint, which lasted 12 days. We gathered the companies that would participate in the project, the strategic areas that would be impacted, and we conducted several interviews. We defined all the points and prioritized them to reach the goal.”
Danilo Pinheiro, project manager
Reduction in time required to inventory a restaurant
Mobile and digital solution
The Digital Inventory implementation took place in a pilot restaurant south of São Paulo. The solutions is mobile and 100% digital, to bring more mobility to the operators responsible for the restaurant’s inventory. It eliminates paperwork, gives operators more control, and reduces human errors.
Cinq used the Progressive Web App (PWA) technology to develop the solution because it mixes features offered by the most modern browsers with the benefits of the mobile experience.
“The great advantage of using PWA is that it runs on a browser,” explained Pinheiro. “Thus, the application works on any operating system and brings gains in delivery and development. During the Design Sprint, we concluded that it would be the best way to leverage the product and generate value faster.”
Danilo Pinheiro, project manager
This made it easier to make the Digital Inventory available in the pilot unit. Tablets access the solution via a shortcut icon to a web address. The experience is very close to that of an app.
New phase and results
Cinq is incorporating more features in the digital Inventory, and the system will be implemented in McDonalds’ restaurants around Brazil chosen by Arcos Dorados.
The Solutions team from Arcos Dorados has been working closely together with Cinq to develop the app’s enhancements.
About the Arcos Dorados
Arcos Dorados is the largest McDonald’s franchise in the world, both in total system sales and in number of restaurants. The Company is the largest fast-food service chain in Latin America and the Caribbean, with exclusive rights to own, operate and grant franchises for McDonald’s restaurants in 20 countries and territories, including Argentina, Aruba, Brazil, Chile, Colombia, Costa Rica, Curaçao, Ecuador, French Guiana, Guadeloupe, Martinique, Mexico, Panama, Peru, Puerto Rico, St. Croix, St. Thomas, Trinidad & Tobago, Uruguay, and Venezuela.
Directly or through franchises, the Company operates more than 2,062 McDonald’s restaurants in the region, with more than 95,000 employees serving approximately 4.3 million customers every day. Recognized as one of the best companies to work for, Arcos Dorados is listed on the New York Stock Exchange (NYSE: ARCO).
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