Logo Arcos Dorados

Arcos Dorados restaurants increase efficiency with new system

Controllable Inventory module, called Digital Inventory, developed by Cinq’s company, Dextra, to Arcos Dorados – the franchise of the restaurant chain McDonald’s in Latin America – helps control the receivables from stores and reduces waste.

Logo Arcos Dorados

Arcos Dorados restaurants increase efficiency with new system

Controllable Inventory module, called Digital Inventory, developed by Cinq’s company, Dextra, to Arcos Dorados – the franchise of the restaurant chain McDonald’s in Latin America – helps control the receivables from stores and reduces waste.

Modernize modules of a large system capable of controlling the inventory of a McDonald’s restaurant, to detect accurately everything that enters and leaves the store, reducing losses and waste. That was the goal of Arcos Dorados – known for controlling the largest franchise of the famous fast-food brand in the world – while entering into a partnership with Cinq (Dextra).

Cinq (Dextra) was indicated for its expertise in developing tailor-made solutions to turn the idea of Arcos Dorados into reality. The conception and development of the first phase were carried out in three months, a short time for a project of this magnitude. 

The challenge started to be overcome with the Design Sprint, which sought to understand issues, map needs, and define indicators through the analysis of previous inventory processes.

“Our first step was to promote a Design Sprint, which lasted 12 working days. We gathered the companies that would participate in the project, the strategic areas that would be impacted at Arcos Dorados, and we made several interactions and interviews”, says Danilo Pinheiro, project manager. “We were able to list all the points that were important and had an impact, and prioritize some to reach the goal.”

Arcos Dorados Dashboard
75% reduction in the time required to inventory the restaurant

reduction in the time required to inventory the restaurant

100% mobile and digital solution

mobile and digital solution

From the Design Sprint, Cinq (Dextra) had about two months to execute the first phase of the project, which included deploying a test version into production. The company’s value proposition was to deliver a Minimum Viable Product (MVP) within the agreed time with quality and in an innovative way. 

Success tests

The Digital Inventory implementation took place in a pilot restaurant, located in the south of São Paulo city. It is a mobile and 100% digital solution, which seeks to bring more mobility to the operators responsible for the restaurant’s inventory. It eliminates paperwork, gives the operator more control, and reduces human errors.

Cinq (Dextra) used the Progressive Web App (PWA) technology to develop the solution because it mixes features offered by the most modern browsers with the benefits of the mobile experience.

Arcos Dorados mockup

“The great advantage of using PWA is that it doesn't have to go through application store processes to make it available. It runs on a browser,” explains Pinheiro. “Thus, the application works on any operating system and brings gains in delivery and development. At Design Sprint, we concluded that it would be the best way to leverage the product and generate value faster. ”

This made it easier to make the Digital Inventory available in the pilot unit. Tablets that reach the solution can do so via a shortcut icon to a web address. The experience is very close to that of an app.

New phase and results

Cinq (Dextra) is incorporating more features in the digital Inventory, and the system will be implemented in McDonalds’ restaurants around Brazil and chosen by Arcos Dorados.

The Solutions team from Arcos Dorados together with Cinq (Dextra) has been working closely on the app’s enhancements development.

About the Arcos Dorados

Arcos Dorados is the largest McDonald’s franchise in the world, both in total system sales and in the number of restaurants. The Company is the largest fast-food service chain in Latin America and the Caribbean, with exclusive rights to own, operate and grant franchises for McDonald’s restaurants in 20 countries and territories, including Argentina, Aruba, Brazil, Chile, Colombia, Costa Rica, Curaçao, Ecuador, French Guiana, Guadeloupe, Martinique, Mexico, Panama, Peru, Puerto Rico, St. Croix, St. Thomas, Trinidad & Tobago, Uruguay, and Venezuela.

Directly or through franchises, the Company operates more than 2,062 McDonald’s restaurants in the region, with more than 95,000 employees serving approximately 4.3 million customers every day. Recognized as one of the best companies to work for, Arcos Dorados is listed on the New York Stock Exchange (NYSE: ARCO).

Modernize modules of a large system capable of controlling the inventory of a McDonald’s restaurant, to detect accurately everything that enters and leaves the store, reducing losses and waste. That was the goal of Arcos Dorados – known for controlling the largest franchise of the famous fast-food brand in the world – while entering into a partnership with Cinq (Dextra).

Cinq (Dextra) was indicated for its expertise in developing tailor-made solutions to turn the idea of Arcos Dorados into reality. The conception and development of the first phase were carried out in three months, a short time for a project of this magnitude. 

The challenge started to be overcome with the Design Sprint, which sought to understand issues, map needs, and define indicators through the analysis of previous inventory processes.

“Our first step was to promote a Design Sprint, which lasted 12 working days. We gathered the companies that would participate in the project, the strategic areas that would be impacted at Arcos Dorados, and we made several interactions and interviews”, says Danilo Pinheiro, project manager. “We were able to list all the points that were important and had an impact, and prioritize some to reach the goal.”

75% reduction in the time required to inventory the restaurant

reduction in the time required to inventory the restaurant

100% mobile and digital solution

mobile and digital solution

From the Design Sprint, Cinq (Dextra) had about two months to execute the first phase of the project, which included deploying a test version into production. The company’s value proposition was to deliver a Minimum Viable Product (MVP) within the agreed time with quality and in an innovative way. 

Success Tests

The Digital Inventory implementation took place in a pilot restaurant, located in the south of São Paulo city. It is a mobile and 100% digital solution, which seeks to bring more mobility to the operators responsible for the restaurant’s inventory. It eliminates paperwork, gives the operator more control, and reduces human errors.

Cinq (Dextra) used the Progressive Web App (PWA) technology to develop the solution because it mixes features offered by the most modern browsers with the benefits of the mobile experience.

Arcos Dorados mockup

“The great advantage of using PWA is that it doesn't have to go through application store processes to make it available. It runs on a browser,” explains Pinheiro. “Thus, the application works on any operating system and brings gains in delivery and development. At Design Sprint, we concluded that it would be the best way to leverage the product and generate value faster. ”

 

This made it easier to make the Digital Inventory available in the pilot unit. Tablets that reach the solution can do so via a shortcut icon to a web address. The experience is very close to that of an app.

New phase and results

Cinq (Dextra) is incorporating more features in the digital Inventory, and the system will be implemented in McDonalds’ restaurants around Brazil and chosen by Arcos Dorados.

The Solutions team from Arcos Dorados together with Cinq (Dextra) has been working closely on the app’s enhancements development.

About the Arcos Dorados

Arcos Dorados is the largest McDonald’s franchise in the world, both in total system sales and in the number of restaurants. The Company is the largest fast-food service chain in Latin America and the Caribbean, with exclusive rights to own, operate and grant franchises for McDonald’s restaurants in 20 countries and territories, including Argentina, Aruba, Brazil, Chile, Colombia, Costa Rica, Curaçao, Ecuador, French Guiana, Guadeloupe, Martinique, Mexico, Panama, Peru, Puerto Rico, St. Croix, St. Thomas, Trinidad & Tobago, Uruguay, and Venezuela.

Directly or through franchises, the Company operates more than 2,062 McDonald’s restaurants in the region, with more than 95,000 employees serving approximately 4.3 million customers every day. Recognized as one of the best companies to work for, Arcos Dorados is listed on the New York Stock Exchange (NYSE: ARCO).

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