This project uses facial recognition to facilitate the journey of passengers in airports and is already operating in Beijing (China).
Our client is a world leader in communication and IT solutions for the airline industry. It provides full-stack solutions including critical operations platforms to UX / UI solutions for passengers.
It operates directly or indirectly on 95% of international flights globally and serves over 2,800 customers among governments, airports, and airlines in 197 countries.
Situation & Challenges
The journey of passengers inside airports, from check-in to boarding the aircraft, is a constant target for complaints about delays, queues, and bureaucracy. A traditional journey involves four moments: check-in, baggage clearance, access to the boarding area, and boarding time.
At each of these points, the passenger must present a boarding pass and personal documents for review by the airport’s and airlines’ staff. This impacts the time of each process, which can generate queues, and the number of personnel required for these operations.
Cinq’s Solution & Contribution
The solution, developed by the client in partnership with Cinq, offers the possibility of facial recognition registration as a document for the boarding. Upon check-in on a self-service kiosk, the passenger performs his or her registration with facial recognition, generating a unique token for the entire journey. From this point on, the passenger’s face is the main document.
With the use of this solution, the entire baggage dispatch process, passing through checkpoints for access to the boarding areas and boarding gate, no longer requires the presentation of any physical document.
With a high-quality camera that validates the passenger’s face, the passenger and specific flight are automatically identified. The gates open according to permissions based on your ticket and scheduled flight.
To achieve this goal, we carried out extensive work on the optimization of UX (User Experience) for user registration and validation. We used implementations compatible with CUSS (Common Use Self-Service) and CUTE (Common User Terminal Environments), specific to the air transport industry, and adaptations for local markets, such as China in this case.
As a result, the project received recognition as “Best Software Delivery of 2019” by the client company.
Tools & Technologies used
- Use of facial recognition as a document;
- Fewer documents required in the process;
- Check-in and boarding process optimization;
- Reduced time for passenger inside the airport, from check-in to boarding gate;
- Key personnel in both airports and airlines optimized.